Title Code:

Area Manager: Operations

JOB SUMMARY
Oversees and coordinates all aspects of physical plant operations and assigned maintenance within assigned school buildings, with a primary focus on enforcing safety protocols and ensuring full compliance with regulatory standards. Leads the planning and scheduling of custodial work, including routine services, backup coverage, and specialized project cleaning, to ensure consistent building cleanliness, operational efficiency, and quality work outcomes. Supervises and develops building service teams and contractors by setting clear performance expectations, providing regular coaching, and conducting formal evaluations. Implements team development through ongoing training, mentoring, and corrective guidance to build staff capacity and improve service delivery. Ensures custodial teams have the necessary technical support, functional equipment, and adequate supplies to perform assigned tasks effectively. Monitors work processes and drives continuous improvement initiatives, applying quality assurance measures to maintain established custodial standards. Serves as the primary liaison between School Administration, Facility Engineers, Chiefs, Lead Custodians, Custodians, and the central Facilities Operations team to coordinate resources, resolve operational challenges, and maintain a culture of safety, accountability, and operational excellence.

Additional Work Days/Hours
Based on the assignment, the following additional work days and/or hours may be required as needed:

Ability to work flexible schedules
Emergencies
Evenings/Nights
Holidays
Inclement weather conditions
On call
Outside of normal business hours
Summer hours
Weekends

ESSENTIAL DUTIES/RESPONSIBILITIES

Ensures all work areas meet defined cleanliness and safety standards at all times. Enforces occupational health and safety procedures. Investigates workplace accidents immediately, document findings, and verify corrective actions are implemented and sustained.
Oversees recruitment, onboarding, training, and placement of custodial staff in collaboration with school administrators. Conducts timely performance evaluations with actionable feedback. Initiates and documents performance counseling, disciplinary actions, and implements improvement plans when standards are not met.
Creates, facilitates, and adjusts custodial schedules to meet building-specific needs and maximize operational coverage. Prioritizes assignments based on urgency, facility usage, and staffing levels. Ensures schedules are communicated, followed, and reviewed regularly
Performs scheduled and unscheduled inspections to assess custodial performance and building conditions. Uses APPA appearance levels to evaluate cleanliness. Documents findings, issues corrective directives, and follows up to confirm resolution.
Leads custodial response to facility emergencies (e.g., plumbing, electrical, vandalism). Coordinates immediate actions to restore safe conditions. Documents incident details and recovery efforts and escalates unresolved issues to Facilities or Operations leadership.
Monitors custodial supplies, equipment, and Small Tools and Supplies (STS). Ensures items are stored securely, maintained in working condition, programmed correctly, and tracked via appropriate documentation. Prevents loss, theft, and redundant purchases through regular audits and usage reviews.
Tests and assesses new custodial supplies and equipment. Recommends adoption based on performance, cost-efficiency, and alignment with district standards. Tracks product trials and reports outcomes to Operations leadership.
Logs custodial activities, inspections, and service records in the Computerized Maintenance Management System (CMMS). Ensures entries are accurate, timely, and aligned with the AACPS Preventive Maintenance Program. Follows up on open tasks and verifies closeout.
Directs daily custodial operations and special cleaning projects using both in-house and contracted teams. Makes strategic decisions on team deployment based on scope, urgency, and cost. Evaluates procedures continuously and implements documented improvements and communicates updates to stakeholders as part of ongoing process improvement efforts.
Maintains regular communication with Building Administrators through meetings, calls, and emails to address operational and custodial issues. Keeps records of all contacts and discussions and prepares formal correspondence for the Operations Manager as needed to ensure transparency and prompt resolution.
Performs other related duties as assigned within the same classification or lower.

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or Equivalency Certificate required;
Associate's Degree in related field of education from a regionally accredited college or university preferred;
Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.

Experience

Three (3) years professional experience in building maintenance, operations, and/or custodial service work required; and
One (1) year experience in a supervisory or team lead role required;
Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.

Knowledge, Skills, Abilities and Other Characteristics

Demonstrated leadership and management skills.
Excellent customer service skills.
Ability to create a positive environment that values, respects and leverages all employee talents while providing fair advancement for all employees.
Ability to establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
Ability to practice and enforce safety regulations applicable to work performed.
Ability to identify and detect chemical solutions/solvents/odors.
Proven organizational, analytical, problem-solving, and planning skills.
Ability to take initiative and successfully manage multiple tasks simultaneously.
Demonstrated employee conflict resolution skills.
Effective written and verbal communication skills.
Ability to respond positively to change, showing willingness to learn new ways to accomplish work.
Demonstrated ability to effectively work and communicate with diverse populations.
Ability to employ business technology tools (e.g. E-mail, AACPS Intranet, electronic benefits enrollment tool, Microsoft Office Suite, etc.).

Licenses and Certifications
Employee must retain active licenses, certifications, and enrollment as a condition of employment.

Hold or be eligible for 1st Grade Stationary Engineer License issued by Maryland Board of Stationary Engineers preferred; or
First available after appointment Introduction to School Facilities Boiler Plant Safety & Procedures Certificate issued by AACPS or equivalent outside course required; and
Within 180 days, obtain Facility Management Professional (FMP) Credential issued by International Facility Management Association (IFMA) required; and
Upon hire, Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required.
Proof of a good driving record required.
Daily access to reliable transportation.

Driving Requirements

Driving is required to conduct bona fide Board business that is within the scope of employment in this position.
Board Vehicle

LEADERSHIP ROLE

First level supervisor

People Management

This position acts as the manager for 1 to 5 direct staff.
This position acts as the manager for 101 to 200 indirect staff.

Management Duties/Responsibilities

Interviews, selects, and trains employees.
Sets/adjusts pay rate and work hours.
Directs the work of employees.
Maintains records for use in supervision.
Assess employees’ performance (productivity/efficiency) to make promotional recommendation/other status changes.
Handles employee complaints/grievances.
Disciplines employees.
Plans the work.
Determines the techniques to use.
Apportions the work among the employees.
Determines the type of materials, supplies, machinery, equipment or tools to be used of materials or merchandise to be brought, stocked and sold.
Controls the flow and distribution of materials or merchandise and supplies.
Provides for the safety and security of the employees or the property.
Plans and controls the budget.
Monitors and implements legal compliance measures.

PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Standing: between 1/3 and 2/3 of the time
Walking: between 1/3 and 2/3 of the time
Sitting: between 1/3 and 2/3 of the time
Using hands to handle or feel: under 1/3 of the time
Pinching (fine motor skills): under 1/3 of the time
Wrist deviation: under 1/3 of the time
Keyboarding: between 1/3 and 2/3 of the time
Pushing: between 1/3 and 2/3 of the time
Pulling: under 1/3 of the time
Reaching (with hands and/or arms): under 1/3 of the time
Climbing (Ascend/Descend): between 1/3 and 2/3 of the time
Balancing: under 1/3 of the time
Stooping: between 1/3 and 2/3 of the time
Kneeling: between 1/3 and 2/3 of the time
Crouching: under 1/3 of the time
Crawling: between 1/3 and 2/3 of the time
Bending: between 1/3 and 2/3 of the time
Twisting: under 1/3 of the time
Squatting: under 1/3 of the time
Talking: between 1/3 and 2/3 of the time
Hearing: between 1/3 and 2/3 of the time
Smelling: under 1/3 of the time
Repetitive Motions: under 1/3 of the time
Eye/Hand/Foot Coordination: under 1/3 of the time
Driving: between 1/3 and 2/3 of the time
As required by the duties and responsibilities of the position.

Vision
The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.

Close vision (clear vision at 20 inches or less)
Color vision (ability to identify/distinguish colors)

Work Environment
Location

Office, school or similar indoor environment: over 2/3 of the time
Outdoor environment: under 1/3 of the time
Construction site: under 1/3 of the time
Confined space: under 1/3 of the time
Warehouse environment: under 1/3 of the time
Shop environment: under 1/3 of the time
Temperature Change: between 1/3 and 2/3 of the time

Exposure

Wet or humid conditions (non-weather related): under 1/3 of the time
Outdoor weather conditions: under 1/3 of the time
Extreme cold (below 32 degrees): under 1/3 of the time
Extreme heat (above 100 degrees): under 1/3 of the time
Work near moving mechanical parts: under 1/3 of the time
Work in high, precarious places: under 1/3 of the time 40 feet vertical ladder and work from scaffolding
Communicable diseases: under 1/3 of the time
Fumes or airborne particles: under 1/3 of the time
Toxic or caustic chemicals, substances, or waste: under 1/3 of the time
Risk of electrical shock: under 1/3 of the time
Vibration: under 1/3 of the time

Noise Level

Moderate: between 1/3 and 2/3 of the time

Weight & Force
Lifting and carrying requirements

Up to 50 pounds: under 1/3 of the time

Travel Requirements

40% daily day/night travel within the county for school business.

Employee Safety Statements

The employee is required to use safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents.
Adheres to safe practices and methods in the operation of equipment and supplies related to the job.
The employee is responsible for correcting and/or reporting any conditions within an AACPS building or grounds that may be hazardous to employees and students.

JOB INFORMATION

Approved Date:	9/1/2025
Established Date:	7/1/1979
Title Code:	E44371
Title:	AREA MANAGER: OPERATIONS
Alternate Title:	Area Manager: Operations
Reports to Generic:	Manager
Reports to Specific:	MANAGER: OPERATIONS

ORGANIZATION

Division:	Operations
Business Unit:	Facilities
Department:	Operations & Logistics Support
Negotiated Agreement:	N/A

HR JOB INFORMATION

Unit:	V
Days Worked:	260
FLSA Exemption Status:	Exempt
Grade:	PG06 Click HERE to view Terms of Employment, Benefits and Salary Scale. Scroll down to locate (Unit 5 – Professional Staff)
Essential Job:	Essential
Months Worked:	12
Hours Worked:	8
Job Family:	Facilities Management & Operations
Sub-Function:	Facility Management

VR# 26044