Title

Title Code

Temporary-Receptionist

Y00142

Division/Department

Unit

Grade

Varies

0

Temp

Reports To (title only)

Current as of

Varies

7/10/2019

Position Summary        

Is this position exempt from overtime pay?

No

Greets visitors in a pleasant and professional manner whether on the telephone or in person. Queries all visitors to accurately ascertain the nature of their visit and direct them to the correct office/person in an expeditious manner. Must be able to remain calm in situations where a visitor/called may be upset, while also attempting to diffuse the situation.  Performs a variety of clerical support tasks.

Essential Duties & Responsibilities

Does this position have supervisory responsibilities?

No

1.  Politely greets and signs-in visitors utilizing the computerized security system.

2.  Directs visitors to the appropriate office/department.

3.  Answers questions of a general non-technical nature for the Board of Education.

4.  Displays a pleasant and professional demeanor at all times.

5.  Handles visitors/employees with kindness, respect, and expediency.

6.  Maintains and references daily schedules to ensure all parents and children get where they need to be in a timely manner.

7.   Helps to monitor and alerts of any problematic situations with the Fluency Interpreter system.

8.  Identifies those situations in which the person may be upset and queries them in a helpful manner so as to attempt to diffuse the situation, while accurately ascertaining the nature of their visit and directing them to the appropriate office/staff.

9.  Acts promptly and with good judgment under stressful situations.

10.    Maintains appropriate logs/records.

11.    Maintains the location telephone directory and makes changes/updates as they occur. Answers and transfers incoming calls to requested staff, departments, and/or schools.

12.    Directs visitors to personnel applications and/or informational forms/literature to expedite their visit.

13.    Performs clerical duties as necessary.

14.    Provides regular backup assistance to other clerical office personnel.

15.    Maintains strict confidentiality with respect to handling any personnel records/data.

16.    Performs other duties as assigned.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made on request to enable individuals with disabilities to perform the essential functions.

Education

·  High School Diploma or Equivalency Certificate.

Experience

·  None

Knowledge, Skills, and Abilities

·  Ability to deal politely, professionally, and effectively with all visitors and fellow employees.

·  Ability to tactfully handle upset persons under stress diplomatically and in a calm and efficient manner.

·   Ability to remember names, locations, and functions of the various offices and personnel served by the Board of Education.

·  Ability to identify emergencies and to use good judgment in the prompt placing and receiving of telephone calls.

·  Demonstrated proficiency with business technology applications (e.g. Microsoft Office Suite-Word, Excel, Outlook, and/or PowerPoint preferred.)

·  Successful completion of all required tests.

Licenses/Certifications

·  N/A

Career Ladder Requirements

·  N/A

Physical Requirements

·  As required by the duties and responsibilities of the job.